Belle Vintage Home: Antiques & Original Art

Return and Refund Policy

Our Returns Policy

We understand that sometimes you may change your mind. That’s why you have 28 days to return any unwanted items to us. Please do get in touch with us at l ucy@bellevintage.co.uk in the first instance, and we'll do our best to help.

Any returned items must be in perfect condition and in the original packaging. We don't offer free returns at this time.

If you return your items within the 28 day period, we’ll process a full refund back to your original payment method.

Late Returns

If your items are returned to us outside of the 28 day period, then we’ll issue you with an eVoucher or credit note instead of a refund to your original payment method. The 28 days will start from the day after the items were delivered to your home address.

Privacy Policy

Last updated: 5 October 2025

At bellevintage.co.uk, we take your privacy seriously. As part of our commitment to protecting your personal data, we handle your information with the utmost care and in accordance with UK data protection laws – including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

The personal data we collect

When you use our webstore, we may collect the following personal data:

Name and contact details (such as address, telephone number, and email)
Billing and payment information
Gender and date of birth
IP address and device information
Order history and shopping preferences

We only collect the data we need to provide our services and ensure a seamless shopping experience.

Why we collect your data

We use your personal data to:

Process your order and deliver your purchase
Personalise your shopping experience
Provide customer service and respond to queries
Send updates on similar products and price changes (with the option to unsubscribe at any time)

Legal basis for processing

We process your data based on the following lawful bases:

To fulfil a contract (e.g., processing your order)
With your consent (e.g., newsletters)
To comply with legal obligations
For our legitimate interests (e.g., improving our website and services)

Sharing data

We never share your data with third parties.

Our website uses cookies and similar technologies to personalise content and analyse site traffic. You’ll see a cookie notice the first time you visit, and you can manage your preferences through your browser settings at any time.

Google Analytics

We use Google Analytics to understand how our website is used. All IP addresses are anonymised, and we have agreements in place to ensure your data is handled securely and not shared with other Google services.

Security

We apply robust security measures to protect your data from unauthorised access or misuse.

Data retention

We retain your data only for as long as needed to fulfil the purposes outlined above – and for as long as legally required (e.g., financial records are kept for seven years).

Your rights

Under the UK GDPR, you have the right to:

Access your personal data
Request correction or deletion
Object to or restrict processing
Request data portability
Withdraw consent (where applicable)

To exercise these rights, please contact us using the details below. We may ask for proof of identity before processing your request.

Complaints

If you’re not satisfied with how we’ve handled your data, please let us know. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) via www.ico.org.uk.